Testimonials
 

Excellent Service!

A special shout-out to service rep Sabesan Sagathevan. He has been my main contact each time I come in for service on my 2013 Soul. He always makes an effort to meet my tight schedule and even though always busy, finds time for a brief friendly chat. I had an appointment for a regular service on May 29. The day before, my windshield had cracked (flying pebble on freeway). I was worried about getting it fixed before an upcoming road trip, so I was in a bit of a panic when I arrived for the scheduled service, hoping I could get windshield fixed at same time. Sab assured me it would be possible and that he\'d try to get it finished early enough so that I wouldn\'t have to change my afternoon plans. Well, he outdid himself! I was just settling down at Starbucks when he called to say the car was ready - I hadn\'t even finished my coffee! Both routine service and windshield were done within a couple of hours. And on top of that Sab apologized that they couldn\'t wash the car ( so soon after windshield installation). A small price to pay for such efficient and friendly service! Thank you, Sab, and everyone at Kia Vancouver.
May 30th, 2017
Renate had service preformed at Kia Vancouver in Vancouver, BC
Friendliness:  ★★★★★
Service: ★★★★★
Knowledge: ★★★★★
Price: ★★★★★
Satisfaction: ★★★★★
Overall: ★★★★★

Professional Service

I went to the dealership to look at a second hand car that I had seen on a website. Will Alabazo was friendly and professional. I returned the next day for a test drive and to review the history of the car. Having made the decision to buy, I found the process professional and efficient. I had a small problem requiring a reset of the Tire Pressure Monitoring system a few days later and they reset it quickly and solved the problem Good responsive service
April 5th, 2017
Rory bought a used vehicle at Kia Vancouver in Vancouver, BC
Friendliness:  ★★★★★
Service: ★★★★★
Knowledge: ★★★★★
Price: ★★★★★
Satisfaction: ★★★★★
Overall: ★★★★★

Great vehicle, great service!

Looking for a new vehicle is typically overwhelming. To make sure we had the right vehicle for us, at the right price, we closely looked at a good cross section of vehicles from other manufacturers, and at other dealerships. The choice became clear that the KIA Sorento was right for us and we wanted to deal with EJ. Informative, but not pushy, very friendly and honest, EJ patiently answered all of our questions as we test drove all engine sizes, before we confidently settled on the EX+ V6 Sorento. A beautiful vehicle that we are proud of, we never thought we\'d own a KIA, but the features, warranty and value for money, it was the logical choice. The additional optional extras were installed and the car was delivered quicker than expected. The experience overall wasn\'t as overwhelming as it could have been. We have 5 other family members that own a KIA, they love theirs, we love ours. Thanks EJ.
February 20th, 2017
Steve visited Kia Vancouver in Vancouver, BC
Friendliness:  ★★★★★
Service: ★★★★★
Knowledge: ★★★★★
Price: ★★★★★
Satisfaction: ★★★★★
Overall: ★★★★★

Great experience

When I first went to Kia Vancouver, I had been already contacted by EJ Navales, who invited me to test drive one of the used Kia Soul I was interested in. My experience was so amazing the first time, that I came in a second time. Then, I wasn\'t looking for a used car anymore but a new one. The guys and particularly EJ were very helpful and friendly. They helped me make the right decision: buying a new car. I visited many places to get a car and Kia Vancouver was the one that I liked the most because of its staff. Well done, EJ. I\'m enjoying my SOUL sooooo much!!!
February 1st, 2017
Dania bought a used Kia Soul at Kia Vancouver in Vancouver, BC
Friendliness:  ★★★★★
Service: ★★★★★
Knowledge: ★★★★★
Price: ★★★★★
Satisfaction: ★★★★★
Overall: ★★★★★

Pleasant \\Experience

Great Staff
November 10th, 2016
James visited Kia Vancouver in Vancouver, BC
Friendliness:  ★★★★★
Service: ★★★★★
Knowledge: ★★★★☆
Price: ★★★★☆
Satisfaction: ★★★★☆
Overall: ★★★★☆

great experience at Kia Vancouver!

For my first vehicle purchase I went to Kia Vancouver and have ZERO regrets! I will be recommending this dealer to all my friends and family.
October 5th, 2016
billy bought a new Rio 5 at Kia Vancouver in Vancouver, BC
Friendliness:  ★★★★★
Service: ★★★★★
Knowledge: ★★★★★
Price: ★★★★★
Satisfaction: ★★★★★
Overall: ★★★★★

Great salesperson EJ Navales

I am happy to acknowledge the exceptional service and knowledge of EJ Navales. From the moment I entered the lot I was made to feel welcome and free to look around. EJ offered a cold drink and I felt no pressure. My husband was in the automobile sales industry for many years and I know that he would have been happy to have EJ as a colleague and employee.
August 23rd, 2016
Janice Christian bought a used 2013 Kia Rio at Kia Vancouver in Vancouver, BC
Friendliness:  ★★★★★
Service: ★★★★★
Knowledge: ★★★★★
Price: ★★★★★
Satisfaction: ★★★★★
Overall: ★★★★★

Soul Cafe

After 10 years of owning our Kia we decided it was time to trade in and get a new one. Our experience was very positive and appreciate the personal service we received. The coffee is really good too!
May 21st, 2016
Tim/Julie visited Kia Vancouver in Vancouver, BC
Friendliness:  ★★★★★
Service: ★★★★★
Knowledge: ★★★★★
Price: ★★★★★
Satisfaction: ★★★★★
Overall: ★★★★★

Kia Dealership Review

Excellent Sales People
May 19th, 2016
Shauna Catalano visited Kia Vancouver in Vancouver, BC
Friendliness:  ★★★★★
Service: ★★★★★
Knowledge: ★★★★★
Price: ★★★★★
Satisfaction: ★★★★★
Overall: ★★★★★

What an Excellent Group of People

We were shopping around for a week at other dealerships knowing what we wanted and upon spotting an ad on Craigslist we decided to visit Kia Vancouver and from the time we walked in the door we knew this was the dealership we wanted to deal with. Right away we met Payam and then Ismael came over to see if he could help with anything. They insisted we take a Vehicle out which we felt we did not need to do but they insisted so we did. We came back the next day and told them what we wanted and how much we wanted to pay and the deal was made in minutes. All the staff we met and talked to are super friendly and helpful and Larisa the great with the paper work explaining all the details as she went along. I would buy another vehicle in a minute from this dealership and highly recommend them.
May 10th, 2016
Wanda & Layton bought a new Kia Sorento at Kia Vancouver in Vancouver, BC
Friendliness:  ★★★★★
Service: ★★★★★
Knowledge: ★★★★★
Price: ★★★★★
Satisfaction: ★★★★★
Overall: ★★★★★

Great Experience

We had great customer service dealing with EJ when trading in our car for our new Forte 5.
March 10th, 2016
Jessica bought a new 2016 Kia Forte 5 at Kia Vancouver in Vancouver, BC

Really positive experience!

The experience we had at Kia was really positive. Nav worked with us on two or three occasions. He was friendly, helpful and moved things forward for us on our terms, not on his or the dealership's. The manager knew we were comparing vehicles and wrote up a competitive offer , and honoured it a month or two later, no questions asked. Nav's service was prompt, professional and personalized. I'd recommend him to anyone. There was none of the typical sales talk that leaves you feeling put off . Everybody we dealt with was fast, friendly and put our needs ahead of their own. In other words, they built trust at every step in the process.
November 29th, 2015
Jackie bought a new 2016 Sportage at Kia Vancouver in Vancouver, BC

Alamjeet gill

I had a great experience when I bought my Kia Optima from Kia Vancouver. The best thing about Kia Vancouver is there staff. I would like to add Nav the internet sales manager in that as he helped me a lot while I am making my choice to buy the right car for my family. His knowledge and excellent communication skills helped me in choosing the car which financially meets all my needs too. Thanks for the good work Nav.
November 21st, 2015
Gary gill bought a new Kia Optima at Kia Vancouver in Vancouver, BC
Friendliness:  ★★★★☆
Service: ★★★★★
Knowledge: ★★★★★
Price: ★★★★★
Satisfaction: ★★★★★
Overall: ★★★★☆

Awesome!

I had been browsing online for a car for a while. This was one place that I always got good vibes from. I found a really good deal on a used car online and decided to inquire about it. I was impressed by how thorough the information online was. I felt like I already knew what to expect when I showed up.I went in expecting to buy the car as long as I didn't find anything wrong. There were no surprises, the car was very clean, and in excellent shape. I decided to go for it. Everyone I spoke with was very friendly and down to earth. I actually enjoyed being at the dealership. The experience was painless, I will in and out in just under 2 hours and got a great deal on a car. I'm glad chose to purchase a car here.
November 1st, 2015
Alexa bought a used 2010 Kia Forte at Kia Vancouver in Vancouver, BC
Friendliness:  ★★★★★
Service: ★★★★★
Knowledge: ★★★★★
Price: ★★★★★
Satisfaction: ★★★★★
Overall: ★★★★★

Outstanding - Professional Service

I haven't owned a vehicle in the past 10 years so I felt a bit like a fish out of water shopping for our new car. All my previous car purchases were always used cars in private sales, never from a dealership, and I was slightly apprehensive about the whole process. Prior to visiting the dealership Nav and I had communicated over email and right from the start Nav seemed very professional and he made me feel relaxed and comfortable. I never felt overly pressured by Nav and when we met him in person, I knew we made the right decision to purchase a vehicle from Kia and specifically from Nav. He is a great asset to the Kia Team and you should be very honored to have him as an member of your family. Thank you so much Nav! Rory & Zander
September 6th, 2015
Rory bought a new 2015 Kia Forte LX MT at Kia Vancouver in Vancouver, BC
Friendliness:  ★★★★★
Service: ★★★★★
Knowledge: ★★★★☆
Price: ★★★★★
Satisfaction: ★★★★★
Overall: ★★★★☆

Exceptional After Sales Service - Jason Wong

This letter is to compliment the exceptional sales/customer service provided by your sales team recently. AlenK & Brock were courteous, professional and tried to accommodate our budget as well as ensure a smooth sales transaction. We’d like to highlight the exceptional after sales service provided by your Sales Manager, Jason Wong. At the point of purchase we did not notice the 2014 Optima we had purchased from your lot had a damaged left front fender liner & scratched left front lower bumper. The lower grille was also detached at the clips. We called 2 days (2Jun) after to report defects to AlenK & Brock who responded positively by approving the repairs needed and that your service will be contacting me shortly. When there was no callback from your service dept after 4 days (5Jun), I called Kia Vancouver and spoke to Jason who immediately took ownership and reassured my confidence in Kia Vancouver. We were only able to make firm arrangements on 12June after some miscommunication at his end an
June 19th, 2015
Chris Fernandez bought a used 2014 Kia Optima at Kia Vancouver in Vancouver, BC
Friendliness:  ★★★★☆
Service: ★★★★☆
Knowledge: ★★★★☆
Price: ★★★☆☆
Satisfaction: ★★★★☆
Overall: ★★★☆☆
Copyright 2017 Kia Vancouver
*We make every effort to present information that is accurate. However, it is based on data provided by the vehicle manufacturer and/or other sources and therefore exact configuration, color, specifications & accessories should be used as a guide only and are not guaranteed. Under no circumstances will we be liable for any inaccuracies, claims or losses of any nature. Furthermore, inventory is subject to prior sale and prices are subject to change without notice, cannot be combined with any other offer(s), do not include provincial or local taxes, tags, registration or title fees. To ensure your complete satisfaction, please verify accuracy prior to purchase.
396 SW Marine Drive Vancouver, BC V5X 2R6
Kia Canada